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To all Amazon customers. I truly and honestly advise you all to be careful of who is the merchant of the products you are buying from. I ordered a Blackberry Tour 9630 for my fiancee. First when I order the phone, they sent me the wrong endorsed phone. I needed a Sprint PCS phone, they send her a Verizon phone. After she mailed the phone back, by overnite, to World Wide Distributors, she had to wait 6 days to recieve the correct phone. While my fiancee has the correctly endorsed phone, she goes to the local Sprint PCS store and finds out that the phone she has CAN NOT be activated. The phone came up as LOST or STOLEN! While my fiancee called World Wide, she was trying to get ahold of customer service and the young lady hung up on her. This company should be shut down and banned from any further business with any group, company, or business alike. I hope I have helped many other customers of Amazon with this ordeal.
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107 of 112 people found the following review helpful
As other reviewers say, this is not truly as pictured, as it is a Verizon phone. That said, it works pretty well -- with one major exception: where I am (in Tanzania) the data portion is not unlocked. The handset will not enable data access at all. The cel phone company rep here (Airtel)told me they have had this problem with many Verizon BBerries, and despite their request, RIM has not come back with a solution for unlocking the phones for data.
And now Amazon won't let me return it as the 30 days are up. GRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR. This is the first time I am very unhappy with my Amazon purchase.
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95 of 104 people found the following review helpful
I really advice all to make sure the company you are going to give your money to, will be a good reliable one. My fiancee who is currently deployed to Iraq sent me a Blackberry tour 9630 as a gift. I was excited until the phone I recieved was the wrong carrier. I am with Sprint they sent a Verizon phone. Customer service rep ANITA when I contacted them let me know she would email a ups label. It has been a week I am still waiting for the email! I knew better sent the phone out to them over night. Today I recieved the correct Sprint Blackberry. To my surprise when I go to activate is they can't do it because the phone was reported LOST or STOLEN!!!!! I was irrate I called World Wide while at the store, all John could do is give me his email so I could email him!!! I called customer service aka Anita, I was upset so yes I raised my voice, and so did she!!! Can you imagine, your fiancee half a world away sends a present and not a cheap one, everything goes wrong, then you are yelled back from the people who are supposed to be serving you! Anita then proceeded to hang up on me. I called back and told her the money needed to be refunded immediately, she said once we recieve the phone we will refund the money. I know that's how things work, but they didnt wait till we had the phone to draw the funds from the account. This whole ordeal was extremely upsetting! The worse part of it all, is the helpless feeling my fiancee had, not being able to just get up and grab the phone to make it better. Please be careful who you purchase from, I would hate for anyone else to go thru this aggrevation!
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21 of 21 people found the following review helpful
So I upgraded from the Curve 8320 after about 3 and a half years of using it. I expected this phone to have at least everything the Curve had and hopefully a few new things. After about 2 weeks I received the package (UPS's fault though). It's sleek, modern and flashy looking (if that matters).
The texting conversations are collapsed which makes it a lot easier to see your previous messages to a person. Not so much scrolling through the entire inbox. Also, the keyboard is a lot smoother than the Curve one I was used to (in a good way).
Although it's unlocked (supposedly) I still think it's fairly neat that there's a sim card option which it has in the back. I haven't used it yet but the phone says sprint and I'm using T-Mobile, coolness. Also, you can add a sim card/media card without have to take the battery out. THANK GOODNESS, you're not stuck waiting for the infamous long startup time of Blackberries.
The charger was obviously an after market item and didn't charge at all. I'm stuck using the micro usb to the computer.
No Wi-Fi. I thought newer phones were supposed to be better! While I don't use it as often as I used to (now I have a data plan) it's still nice to not have to use my data. Which brings me to my next point,
There's no web browser. I'm essentially paying for the data I can't use. GREAT. Also, I can't send or receive picture messages. Uh....I thought it was an upgrade? D:
Like many others said, voice quality wasn't up to par and the speaker seems to be fairly quiet. Either that or I'm fairly loud.
Overall the phone is better organized (in the programming) but lacks so many things I got used to in my OLD phone. While it does essentially "Get the job done," it's not why people buy Blackberrys. I'm pretty sure I'm going to return it even if it is flashy (looking) and I could use it in Mexico (or something).
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23 of 25 people found the following review helpful
The box was open. The Blackberry Tour was used. It had voicemails and emails on it from a previous user. It still had the media card in it from the previous user. gross. It was simply a verizon phone programmed for the verizon network, it was *not* an AT&T phone as advertised. I used the Amazon A to z claim, Amazon is the best. I make all my major purchases from Amazon. The OEM Shop charges a stock rotation fee of over $100 for any reason. They were going to return the SAME phone to me, that I returned to them. In the future, I will read merchant reviews very carefully.
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