1. Purchased  my Note II cellphone on Nov 19, 2012. Received it barely more than a month, it wouldn''t detect the SIM card anymore, and sometimes shut down by itself. Of course there is no accident to the phone, and just normal use. My phone company replaced a SIM card, and it still wouldn''t work.2. Contacted with the seller, SurgeTelecom through Amazon on Jan 13, 2013 and they wouldn''t allow to return or replace it, since it is more than a month from shipping, though the Amazon holiday return ends on Jan 31, 2013.3. Called Samsung US support, they told me this is a UK model. Samsung US will not support the cellphone, and told me to ask Samsung UK for help. It is not easy to get help from UK, since I am in US.4. Issued a claim to Amazon for selling the UK model without noticing in the description on Jan 16, 2013. Asked to replace the cellphone with a US model or get full refund. 4 days passed, and no reply from Amazon yet.I will update the progress.5. After 5 days, Amazon replied: "you did not contact the seller within 14 days of receipt to report the issue or return the item within 30 days of shipment."6. Contacted Samsung UK, I need to send the broken phone from US to their UK service site for checking. I need to pay the shipping fee.7. Shipped the phone to the UK service center on Jan. 28 and arrived Great Britain on Feb. 7 with the Express Mail International information: "Payment of charges - Item being held, addressee being notified." It seems the phone still didn''t reach the UK service center.8. Called the UK service center, they asked me to call the post office to see why the item didn''t deliver. Called the UK post office but couldn''t go through. Sent an email request to the post office, no reply got.9. March 11, 2013 EMS tracking "Unclaimed - Item returned to sender". I may have to keep the broken phone.10. March 23, 2013 the phone was returned. The reason on the parcel box is that the Customs/Postal charges didn''t pay. The total charge is £69.97 (VAT £56.47 and Parcel force handling fee £13.50). The UK service center didn''t pick up or didn''t want to pick up the phone to repair due to the Customs/Postal charges.11. Sent to a private repairing site in CA.