The rating reflects the balance between value and performance. This phone is cheap - 15% of the cost of a top end Smartphone but performance is poor -  you get what you pay for.The plus points - It''s cheap. - it runs on WiFi - this is a huge plus as you don''t need to pay for phone network data. Set updates and data  delivery to WiFi only - It has a keyboard  - touchscreen input on cheap phones with small screens is a nightmare, - it works fine on Skype (and with rear camera allowing video calls) - and this combines with the use of WiFi giving free/low cost calls anywhere you can get WiFi - Screen is good - e-mail easy to set up - slot for Micro SD. - small trackpad at bottom of phone very useful for highlighting and selecting web options - avoids the issue of hitting the wrong option with a finger on a tiny screenThe Minus Points- Insufficient internal phone memory - load Skype and update to Play Store and that''s about it. Out of memory!! This is THE major problem with the phone. (Why did Motorola not add more memory?)- Usually won''t run videos - probably related to above- No UMA - if mobile network coverage is poor some phones can route calls through WiFi. Very useful if you live in a poor coverage area. This phone can''t do it.- Associated Motorola PC software randomly consumes huge amounts of CPU time even when the phone is not connected!! Don''t bother installing.- lots of AT&T bloatware that consumes what little memory there is and usually is expensive to use- no flash on the camera.Part of the solution to the memory problem (which is the real downside to this phone) is to root the phone and then delete the bloatware and move the applications to the sd card. But it''s not as easy as it seems. Rooting goes OK but applications won''t always move and there''s not much memory there anyway. And with rooting you risk bricking the phone. Yet to be tried is partitioning the sd card to act as phone memory. If this works it should solve the memory issue but we''ll see. I''ll post an update.Overall - if you want a low-cost smartphone with easy data input (the keyboard), access to e-mail, free WiFi-based surfing and Skype this is for you. But don''t expect to be able to download many apps or be able to play much (if anything)in the way of streamed video.