S4 is fragile and cheap.....and Samsung knows it.Here is my story. Shortly after the S4 was released I decided to give android a shot. I had been a loyal IPhone customer, but the big beautiful screen was enough for me to take a gamble, and now I am paying for it.After about 1 month of use, somehow the phone developed an internal crack on the LCD. The phone had never been dropped, never had my 7 year old and my 3 year old play with it (side note: all of my IPhone have been thoroughly slobber/drop/sat on/thrown down stairs tested). There is no reasonable explanation for the internal, not external, screen to crack. But there it was, a tiny crack in the top right of the screen.Distressed I immediately ran to the store I bought the phone from. The girl at the store proceeds to tell me they see this ALL THE TIME. That she has seen someone that, while removing the 4S from the case, somehow managed to crack the internal LCD, just by removing it from the case. Basically that you just always have to be really careful and never put any kind of pressure anywhere on the phone. Wow, something that most people keep in their pocket and the store is telling me you can''t ever put any pressure on the phone. She then tells me that she can''t help me because even though it''s an internal crack, they will still claim that it is damage and it won''t be covered under warranty.I moved on to Samsung. After having the store switch my phone account back to my IPhone 4s, slobber, and everything, I called Samsung. I explained my problem to the girl and she said she can''t help me, but that she would have someone call me back within 24 hours........25 hours later I called Samsung back. Needless to say I was annoyed. That fact that Samsung didn''t even bother calling me back made me think they must be having major issues with their phones.  I asked the girl about this and she simply apologized, but couldn''t explain why I hadn''t been called back.  I again explained my situation to the girl on the phone. Her name was Octavia. Octavia explained to me that if the problem was in fact internal then Samsung would fix it for free. I was ecstatic. She emailed me a shipping label to send my phone in. (The email had the wrong address...sigh...I called back and talked to someone else, and he sent me the correct address.)I immediately sent the phone off to be fixed by Samsung.  After over a week Samsung calls me back to tell me that they can fix it, but it will cost me $200.00. I asked what they found and they said the LCD was broken. I asked so the "internal" LCD. They said yes. I asked about what Octavia had said about fixing any internal problems for free, they said that doesn''t include the LCD............so basically. I told that guy he needed to find someone to explain how I go from anything internal will be fixed for free to now that we have your phone and have wasted over a week; we want to charge you another 200.00 for your plastic phone.I am currently waiting for someone else from Samsung to call me back. I am going to go out on a limb and say I am going to have to call them back. The bottom line is that the S4 is a terribly plastic design. Maybe the active is better, but I am thinking they probably made the active once they realized how incredibly fragile their standard design was.Avoid the S4 at all costs!!!!!!!!!!!!!!!!!!!!!!!