This is a contract phone purchased from T-Mobile in 2007. My wife used it for two years until she renewed the contract in 2009 and got the Behold touch screen phone. I used it in 2009, and recalled it again in 2011 as a back up phone when my other phones died a premature death (high-end unlocked ones $250+ latest tech for their day). First off, it looks nice. Very shiny mirror-like exterior, gunmetal aluminum battery cover with soft touch coating. Inside it''s nice too. The buttons are big enough to be useful and the D-pad selector has an aluminum center button with a cool machined-look finish.It''s relatively compact..about 4 inches tall, 2-1/2 inches wide and thin as well. This is a "clam shell" or flip phone and closed it''s about 14mm thick. Open it and the upper (with the screen and earpiece) is about 6mm thick and the keypad is about 8mm. The thickest part of the phone is the bottom which houses the antenna, loudspeaker (on the back under the battery door), and microphone. The screen for it''s day (in 2007) was great 2-inch LCD 256K colors with decent resolution. On the front there''s a secondary color screen 1-inch that shows the time, date, battery life, signal strength, and notifications (missed call, caller ID, new message/voicemail). The keypad lights up with soft blue-green lighting.The user interface is Motorola''s own and pretty straightforward for a T9 alphanumeric device. You get good things like MP3 ringtones, a microSD card slot (it came with a 256MB card), 2 MP camera (big for it''s day), organizer, alarms, calendar, Web access and Internet compatibility, downloadable ringtones, sounds, wallpapers, lots of phonebook entries with customizable caller information, voice recorder, Instant Messaging support, SMS or multimedia message support, Java game support, music player, JPEG photo browser, MPEG video recording, a world clock, calculator, and 3 customizable skin choices.Texting is painfully slow compared to the full QWERTY keyboards we have now, but for T9, hey you get what you get. The 2.0 MP front-facing camera actually shot pretty good pictures! You do get to change some settings, resolution 240x320, 480x640, 1.3MP and 2 MP), size, quality, white balance (lighting conditions, night, home, office, sunny, cloudy) , color (lots of choices including black and white, antique, negative),and even exposure control +/- 2EV. It''s got 8X digital zoom too! The video camera is really good for what it is. You can change it''s settings as well: resolution (128x96, 176x144, and 352x288), and does colors like the still camera.Cool stuff and great features! It works like it should. As a phone it''s great, better than the $600 smartphones out there. Calls were loud, clear, the callers on the other line didn''t complain about feedback or talk-back, and the loudspeaker was loud.It also has voice activated dialing, shortcut keys, and a dedicated multimedia key. Speaking of keys there''s a volume rocker, smart key on the right to launch the voice command feature, and a media key that controls the "media center" for messaging. Battery life isn''t too bad but not great either. I got 2 days out of a charge.this is a durable, quality handset. It''s been dropped, splashed, scraped, battered, bruised. The finish is peeling off in some areas where it got dropped. Everything still works great even after 4 years. It''s as rugged as it is dependable and more importantly, useful.Great product.